expert IT is built around a simple idea: a business should notice its technology only when it is being improved.
Quiet estates come from three habits. First, tickets are not closed until the user can work. Second, backups are restored on a schedule, not assumed. Third, Microsoft 365 tenants are treated as infrastructure, not as a collection of licenses.
If your current support partner only reacts to noise, you do not have support. You have a queue.